A humanização do atendimento no contexto atual de saúde: PSF

Abstract

This study sought to evaluate the importance and knowledge for the humanization of health professionals in the Family Health Program and the popolação assisted through a thorough search of the literature and active observation, to analyze the performance of the PSF from the perspective of users, increasing the level of understanding and satisfaction of the community, highlighting the quality of services and professional team performance. Methods used were literature review, an account of the author's experience with program users, as well as observation of the same active participant in day-to-day team. Observed the community's vision for the program from the dimensions: cognitive, relational, organizational and professional. It turned out that the team craves recognition better financially and professionally and that influences a better performance from them. It was felt that those involved often associated with humanized attention to improved atten recusos for physical, medical examinations, demonstrndo that the bond did not occupy a prominent place. It was observed that there is a need for a more human, with the acquisition of new knowledge, values and practices in order to establish a relationship between the team and people to build models of care focused on quality of life.