Modelo de fluxo da informação para estudantes internacionais: um estudo no Setor de Acolhimento da Universidade Federal de Minas Gerais

Abstract

The internationalization process of universities requires information management work applied to the internal departments of these institutions. This study aims to map the information flow in the internationalization process in the Host and Welcome Program Sector of the Federal University of Minas Gerais through a proposal for modeling the flow of this sector, considering the opinion of authors in the field of Information Science and the applicability of this modeling in the work context of institutions. The Design Science Research was applied as the Methodology, proposing improvements to the internal work of the investigated sector and enabling integration between work teams and between international and Brazilian students. The results made it possible to model the information flow, which was evaluated by the sector through a questionnaire. It was concluded that the development of this model is feasible and beneficial. However, the activities must be reviewed with the team, and the information flow rebuilt using Business Intelligence software.