Transição do modelo de estrutura funcional para uma visão por processos: uma revisão sistemática da literatura

Abstract

It was at the beginning of the 20th century that the period when organizations were composed of departmentalized and professional structures with specific functions ended.The dynamic market of the 20th century made the model rigid, fragmented and focused on specialized solutions, insufficient to solve organizational problems. In this scenario, there is the possibility of process-oriented management at the expense of the functional view. It is about looking for the final objective, a horizontal look aiming at the final product, regardless of the actors and functions involved. Thus, this article aims to elucidate the milestones and the stages of transition from a functional structure to a process view, specify the characteristics of the functional and process-oriented structures and analyze the influence of this transition under the information management that permeate business processes. It is a basic research of exploratory nature that uses a Systematic Literature Review (RSL), conducted on the portal of CAPES journals, and facilitated by the use of the Zotero reference software. The result selected 04 articles for analysis of the complete document. They were identified as applied phases for the implementation of the vision by processes in traditional companies, as motivations that led to the adoption of the project and the impacts and barriers faced. The results supported the definition of 13 stages necessary for the implementation of the vision by processes in business environments, in addition to contributing to discussions about the lack of approach to information and information flows during the implementation of process management projects.