Gestão da Informação, Tecnologia e Serviços Públicos: uma análise sobre a pertinência da implantação da Delegacia Virtual pela Polícia Civil do Estado de Minas Gerais

Abstract

This study aimed to evaluate the relevance of the implementation of the Virtual Police Station of Civil Police of Minas Gerais. Concepts were worked for the Information Management, Knowledge Management, Information Society, and the application of these concepts in Public Administration, considering the peculiarities of this universe. Objects were presented Public Administration, Constitutional Principles governing the administrative procedure, and the concept of public service and its peculiarities. In sequence was presented development of Information and Communication Technologies in the public sector, to finally present the Virtual Police Station, implementation and evaluation of its results. After statistical analysis was possible to verify the benefits obtained with the implementation of the Virtual Police Station and the achievement of its objectives, concluding that with this new system facilitated the simple occurrences record for the citizen, released the police units, and the release of the police to fulfill their end activities, and narrowed the citizen's relationship with the public administration.