A experiência etnográfica de imersão e proposição de um trabalho psicológico humanista on-line em uma instituição de Belo Horizonte que cuida de migrantes: o projeto Escuta Sem Fronteiras

Abstract

The migratory phenomenon of people is an issue studied worldwide, under several aspects, mainly by Psychology. Migrant people face, during the process of change and adaptation, numerous psychological conflicts. Therefore, this dissertation aimed to describe the experience of creating an online humanist psychological counseling service in an institution that welcomes migrants in Belo Horizonte, the Jesuit Service to Migrants and Refugees. Considering the context of the global pandemic of COVID-19, resulting from the coronavirus, we sought to offer online psychological assistance to the different social actors of this institution, as well as to describe the challenges relevant to this implementation. In this way, it was carried out from a qualitative and ethnographic methodology, using the resources of participant observation and the researcher's field diary as the main forms of data collection, in the sense of building an experiential narrative that describes the implantation process. of the psychological service for that institution. As the proposal of this project was being created, experiential records were being carried out, while reflections were made on institutional relations and the perspective of the researcher and the participants on the construction of the project, and theoretical seams on counseling psychological, humanistic psychology and its insertion as a mental health proposal for the social actors in the institution. In general, the challenges encountered in the construction of this service were institutional tensions related to the pace of construction of the service and the demands presented by the institution, providing ideal conditions for the online service of migrants and impacts on the research process in the face of the COVID-19 pandemic. . It was observed that the proposed proposal went beyond individual psychological assistance, creating listening groups with the migrants and a network of psychotherapists to accompany cases that went beyond the field of psychological counseling, in order to welcome, advise and refer the cases initially. serviced by the institution.