Otimização do fluxo de atendimento na Unidade Básica de Saúde Dr. Francisco Soares: redução de filas e aumento da eficiência no Município de Chã Preta, AL

Abstract

This Final Course Paper aims to propose an intervention focused on reducing the waiting time for medical appointments and improving the flow of care at the Santa Fé Basic Health Unit, located in the municipality of Chã Preta, Alagoas. The problem was identified through a situational analysis that demonstrated insufficient infrastructure, a shortage of professionals, and a lack of organization in patient triage and scheduling rocesses. Using Situational Strategic Planning (PES) and the Lean Six Sigma method, strategies were outlined to restructure the unit’s operations, enhance patient flow, and increase service efficiency. The methodology included a literature review, local data analysis, and mapping of the main bottlenecks in care, with a focus on corrective actions to optimize waiting times. It is expected that the proposed operations will result in a significant reduction in waiting times for consultations and exams, as well as an improvement in service quality and user satisfaction. The conclusion highlights the feasibility of the proposal in the context of Primary Health Care, emphasizing the importance of integrating the health team, municipal managers, and the community for the success of the intervention.