Uma contribuição ao estudo das emoções no trabalho: o caso dos oficiais de justiça avaliadores do juciciário mineiro

Abstract

Understanding labor as environment social modulator of the affective experiences that imposes to the worker intra and inter-subjective regulation, in expressing emotions, this study approaches the activity of justice officers in a State Forensic Instance. The objective is to analyze emotions mobilization during the activities, aiming at providing support to improve their working conditions. Based on the theoretical perspective of the socio-historic psychology by Vygotsky and co-workers, emotions are understood as components of the mediations that constitute human psychic, besides thoughts and language. The qualitative research is exploratory in nature. A case study was chosen, using depth interview technique in which facts related to life history and work history are approached. The results were articulated, for the sake of analysis, to those obtained from the direct observations in working situation. The situations and circumstances associated with the demonstration of the emotions inside and outside the Institution are presented. The reflexes of these on the workers subjectivity are pointed out. The results also show the tasks content and in the core of their performance, mobilization of the emotions. It was observed that the organization of the officers work is mediated not only by the structural conditions of judicial system (amount of work, deadlines, lack of resources, among others), but also by the emotional quality of the inter-individual contacts established during the execution of the sentences. The professional activities involve dealing with unpredictable reactions of the quarreler who try to get awaywith the fulfillment of the sentences. It is discussed the pathological feature of the Taylorism work organization that adopts the notion of a boss-worker, adjustable without the capability of acting in the situation. At the end, measures are elaborated aiming at the transformation of theidentified situations that have not been assimilated by the work formal organization at the present moment.