Análise do impacto da implantação da norma ISO 9001:2015 em uma empresa da construção civil

Abstract

The broad objective of the work in question is to analyze the impacts caused by the implementation of the ISO 9001:2015 quality standard in a construction company, construction company and developer located in the municipality of Divinópolis-MG. The updated standard brings changes in relation to its predecessor, and with an adaptation period, leads institutions in this sector to promote changes in the organizational scope of management, resources and their own services. Therefore, it is of interest that these changes are analyzed in order to highlight their consequences, whether beneficial or harmful. To this end, quality systems were explored through a bibliographical review, where a study was carried out on adherence to the standard in construction, showing its results. In addition, a company previously mentioned was evaluated, before and after the implementation of ISO 9001:2015 certification, and for the investigation, interviews were carried out at the construction site with the main quality management collaborators. With the data obtained, a comparison was made between the time the company did not adopt the quality system and the period after adoption. It was possible to notice that the certification process leads, firstly, to greater expenses with modifications made to the corporate system, including the necessary records and documents, training and courses for employees, in addition to a more specialized workforce. However, with an improved quality management system and efficient operation, it is noticeable in the long term the reduction of costs with resources, labor, among other aspects, in addition to leading to the development of sustainable procedures that can be sustained in the organization, leading to long-term improvements.