Acolhimento à demanda imediata: Desafios na organização do processo de trabalho na ESF

Abstract

This study is a narrative review of publications relating to the immediate demand in host family health teams, identifying challenges and successful experiences. Were consulted databases Google Scholar, using "host" and from identified articles were used search method Snowball. In addition to the articles, were used in this review booklets and manuals of the Ministry of Health The use of risk classification Manchester has given technical support to the primary host. There is a great dissatisfaction in relation to nursing workload related to the service staff in family health teams are rare where the doctor actually participates in the host, leaving the whole process in charge of nurses. The host process is quite restricted self-government professionals, and there is still much difficulty and even teams of users to understand the real meaning of the host. The host, as a way to humanize the user's access to health services and organize the process of team work, shows that it has everything to go right. It is also necessary that there is a lot of training and information by health agencies so that all teams feel welcome and safe to get to solving the needs of the user.