Diretrizes para a implantação da humanização na Atenção Primária à Saúde no município de Itaverava - MG

Abstract

The study presents ideas related to guidelines for the deployment of human issues in primary health care in the municipality of Itaverava - MG. The overall objective of the study is to propose guidelines for implementation of humanization in the Primary Health Care in the Municipality of Itaverava. The specific objectives were to establish a diagnosis of care delivered in primary health care in the city of Itaverava; elaborate guidelines for implementation of humanization, based on literature review and on the situational diagnosis, and propose a plan of action located in the PSF Itaverava municipality, Minas Gerais aimed at improving customer service. The research method used for developing the proposed study was configured in the quantitative-descriptive study, whose objective rests on exposure to the existing information in relation to statistics from the city of Itaverava, Minas Gerais. Through the proposed plan of action, it appears that their creation is intended to help improve conditions of service, as well as user awareness of its importance, thus integrating a new possibility of expanding activities already carried out and presenting new guidelines in order to promote in practice the principles of humanization.