Desenvolvimento de indicador chave de desempenho para fornecedores de reforma de implementos

Abstract

This paper discusses the development of a key performance indicator made up of the main parameters that add value to the service provided by suppliers of implements reform of mobile mining equipments. The development and implementation of the methodology of evaluation and performance monitoring, suggested in this study, aims to develop issues such as cost reduction, production increase and partnership with suppliers - important strategies in view of the current competitiveness among organizations. In addition, of course, to raise the level of structuring of the implements reform category. The study discusses the development of a methodology of analysis and monitoring of supplier's performance, is structured from the results obtained through the application of questionnaires, to the main users of contracts of implements reform, aiming to identify parameters that can verify the performance of the supplier through a key indicator.