Implantação de tecnologia de business intelligence na diretoria regional de saúde norte de Belo Horizonte: um estudo de caso

Abstract

The current literature points out that the implementation of Business Intelligence (BI) technology is one of the main factors for increasing performance in organizations. This research consists of a case study whose objective is to describe the process of implantation of BI technology in the Regional Health Directorate North in Belo Horizonte (Diretoria Regional de Saúde Norte [DRESN]). Regarding the research methodology, initiatives were identified as a sample within the universe of all the management processes of the board of directors which had an investment in BI technology over the past few years. Data collection was performed using non-sensitive secondary data. The analysis of all material was done using the content analysis technique. As a product of this work, a roadmap was developed with recommendations to systematize the project for implementing Business Intelligence technology in SUS management processes. It is believed that this study has the potential to encourage the use of this technology in the management of SUS and to foster a culture of situation analysis and decision making based on information and collegiate management processes.