Gestão de processos na administração pública: uma análise do processo de trabalho na Diretoria de Cálculos e Perícias do Município de Belo Horizonte

Abstract

This study aims to analyze and understand how the work process of the calculators is developed in the Director ate of Calculations and Skills of the Attorney General of the Municipality of Belo Horizonte and how it could be structured in order to make it more efficient. Public organizations have sought to adapt their organizational structure and internal processes, improving their management models and optimizingt heir work systems in order to improve the quality of their services. Processes are ways of synthesizing activities and adding values to institutions. Based on the theoretical framework, interviews were conducted with the team in order to understand the process of receiving and classifying the application; the process of distributing the orders, the process of delivery of the final product and identify suggestions for improvement. It was concluded that the mapping and the standardization of the processes are presented as a set of adequate solutions in the optimization of resources, reduction of deadlines, providing products with quality and efficiency.