Contribuições à melhoria de processos organizacionais: uma avaliação sob a perspectiva de mapeamento de processos na Secretaria de estado de educação de Minas Gerais - Programa Trilhas de Futuro

Abstract

This course conclusion work aimed to propose improvements in the work process of the Contracts and Agreements Management Directorate in the Trilhas de Futuro Program of the State Department of Education of Minas Gerais. The research focused on identifying and eliminating flaws and bottlenecks, through a survey and bibliographical study on the subject for a better understanding and application of a questionnaire with the servers involved in the process and direct and participant observation. Based on the results, a workflow was proposed, with proposed dates, with the aim of reducing waiting times, deadlines and eliminating unnecessary steps with consequent decreases in the final deadline of the activities of all sectors involved - which was detected through of active observation and result of the applied questionnaire. Thus, the proposal was to present a clear and objective flow, so that continuous improvements can be applied and verified.