Gestão da informação e do conhecimento: estudo de múltiplos casos

Abstract

Based on an multidisciplinary approach, the present research aimed at the identification of the information and knowledge management processes in Brazilian corporations. Such process was subdivided in the sub-processes of obtaining, registering, sharing, valuating, monitoring strategic application, as well as the use of information technology tools. A field research was realized in 16 organizations, in which 101 interviews were conducted. Multiple cases by non-probabilistic judgment methodology was applied. The study has shown that the process exists, although not explicitly, in most of the researched organizations, including the perception of the sub-processes. It was also possible to detect the existence of an understanding of the value and needs related to information and knowledge on an strategic level, including the use of technological tools.