Inteligência emocional nas práticas profissionais: compreensão dos gestores de saúde

Abstract

Emotional Intelligence (EI) is a concept that goes beyond the traditional notion of intelligence, including emotional aspects and cognition. Health care workers face technical and behavioral challenges, the latter being more complex, as they deal with professionals who care for individuals in physical and mental pain. This qualitative-descriptive study aimed to describe health manager's understanding of EI construction. Case study/EI were chosen as a method and unit of analysis. 10 health managers, graduates and/or graduates of the Professional Master's Degree in Health Services Management at UFMG, enrolled between the years 2018 and 2020, participated. Data collection was carried out through online semi- structured interviews, transcribed and tested through content analysis technique. An analysis revealed that health managers understand EI as a set of mental capabilities related to the perception, understanding and management of their own and others' emotions. It also highlights the relevance of EI in healthcare environments and its benefits, highlighting the importance of investments in socio-emotional learning, both personal and organizational.