A gestão estratégica do conhecimento e o portal corporativo sob o aspecto humano da organização inteligente

Abstract

The use of enterprise portals as auxiliary tools in knowledge management is increasingly important to the organization. These tools allow the structuring of the organizational knowledge, which is essential for the strategic management of knowledge and for the organization. The implementation and completion of these portals, however, depend on more than one just technical universe. Its deployment and full usage depend on another more complicated scope: the individual and his social engagement in the organization, or the so-called "organizational culture". These human issues need to be well known to enhance the process of deploying and using these portals, which act as sponsors and providers of all knowledge, sharing the real organizational asset, which is intangible. This intangible asset is capable of generating all other resources. To consolidate this organizational culture and align objectives between developer and organization it is needed to understand how knowledge is exchanged and how it is structured through the corporate portal. It is necessary to know how this process can be systematized, formalized and improved. A better alignment of interests could cause an increase in synergy and better promote the knowledge sharing, according to the common goals, as this alignment pertains to the very construction of organizational knowledge. The present study aims to understand how this process of knowledge exchange happens in the intelligent organization and how the perception of value and surplus value in return to the contribution made can interfere in the processes of implementing these Corporate Portals and structuring the knowledge.