O gerenciamento de processos na gestão pública: um estudo de caso sobre o ensino médio em tempo integral na Secretaria de Estado de Educação de Minas Gerais

Abstract

This article examines the relevance of using Process Mapping, also known as Business Process Management (BPM), in the management of the Full-Time High School Program implemented by the Minas Gerais State Department of Education. This is a case with natural participant observation, since the author works in the management of the program. Bibliographical research on the use of the BPM tool in public organizations provided the theoretical and methodological basis for the study, which was also based on the guiding documents, regulations and internal guidelines of the programme in the state education network. The process mapping tool chosen was the Turtle Diagram, given its significant capacity for compact and objective organization of information. The data collected and analyzed was obtained through the author's day-to-day participation in the program and supported the preparation of a process mapping proposal to be implemented by the organization. The considerations presented indicate the potential of process mapping in proposing, planning and executing actions inherent to the governance of strategic programs in public organizations.