As atividades concomitantes e sua relação com as metas de produção das recepcionistas em uma clínica de estética

Abstract

This study aims to understand how concurrent activities undermine the achievement of goals in the receptionist function in a beauty clinic, through ergonomic work analysis. Some problems were found, among these, the concomitant activities in the associate reception with the requirements set monthly goals. For the preparation of this research was used the methodological concepts of ergonomics, through the Ergonomic Work Analysis. Through continuous observations and interviews, it was possible to identify situations related to the researched process, which hinder the work that the receptionist does. The results showed that the organization of the work of receptionists, such as the telephone calls, filling the financial spreadsheet and the company's requirements to provide excellent service to customers, generate highservice demands. Resulting in failure to achieve the target set by the company. Suggestions were established as a means of organizing the work of receptionists to provide the range of the target proposed by the company: the setting of links to the customer in lower classroom service hours, and when the two are in clinical percepcionistas. So the receptionist can perform the activity aftermarket uninterrupted.