Modelo de gestão em um hospital público universitário: a importância da gestão estratégica na cultura organizacional para qualidade dos serviços prestados

Abstract

The present study aims to analyze the management model in a public University Hospital, stressing the importance of strategic management in the organizational culture to the quality of services provided. A model of cohesive management, based on strategic actions and professional practice, helps in understanding the working environment and helps in defining the roles of each professional within the institution. Thus, we consider that the definition and creation of a management model suitable for each institution is a challenge for the people management process in organizations. For analysis of the current management model at the Hospital das Clinics, Federal University of Minas Gerais (HC / UFMG), intends to propose the construction of a case study in the Human Resources department of the hospital for the creation of an action plan with strategic management that can contribute to the current management model in order to enhance work processes that give good results and propose suggestions for improvements where necessary. The study consists of qualitative descriptive research, with documental analysis in the institution about the Regiments of UFMG and Regiments of the Hospital. The analysis of the descriptions conducted showed that the developed instrument is suitable to the hospital context, may provide subsidies to be applied with methods that involve the participation of employees, in order to obtain clear and objective results that can contribute to improvement of work processes.