Desafios de um hospital filantrópico que se tornou referência para o atendimento aos pacientes com covid-19

Abstract

This article reports the experience of a Medium-Sized Philanthropic Hospital hereinafter referred to as – HAG, which during the new Coronavirus pandemic became a reference for the treatment of COVID-19, with regard to care in a micro-region, consisting of 22 (twenty and two) municipalities, comprising an estimated population of 218,000 (two hundred and eighteen thousand) inhabitants. The objective of this work is to portray the challenges and the experience lived by all those involved in this process, in which the main focus is to offer the population of the micro-region of Ponte Nova - Minas Gerais, a dignified service in view of the critical moment that the world is going through. to an unknown disease that has claimed the lives of so many people. Throughout this process, it is possible to observe the importance of Planning and teamwork, as a way to seek solutions to mitigate the announced chaos, through strategies implemented as a contingency plan in various areas of the institution. The creation of a multidisciplinary Commission was essential so that we could constantly analyze the scenario, which in times of pandemic is constantly changing, and thus make more assertive decisions, in order to achieve the expected goal, which is to offer a quality service, with resolvability and humanization, as well as minimizing the financial impacts, which could cause a financial deficit.