Gestão por processos no setor público: estudo de caso na seção de ensino da Escola de Engenharia da UFMG

Abstract

This article presents the concepts that involve Process Management, its tools and organizational purpose. Through the case study, it demonstrates the effectiveness of its application. For that purpose, an administrative sector that inserted in the structure of the public service is used, demonstrating the potential of Process Management in the search for the managerial public administration model. The study is justified by the growing demand for practices that can promote the ability to compete with saturated markets and allow adaptation to new needs arising from new information technologies. This article is based on the bibliographic review of authors who discuss Process Management, and the observation applied to the case study. This study is expected to provide readers with a clear view on the potential of adopting Process Management in organizations, in order to encourage the academic community in further research and studies in the area.