A importância da gestão por resultados na melhoria de desempenho institucional: um estudo sobre o Hospital das Clínicas da UFMG

Abstract

The study aims to describe and evaluate the improvement of results management methodology at the Hospital das Clínicas (HC) of the Federal University of Minas Gerais (UFMG) presenting the first results, analysis and monitoring of indicators as a measure of quality and improvement. . This is an experience report describing and evaluating the data related to the indicators monitored during 2016 and 2017, based on the Results-Based Management methodology adopted at the hospital in 2013. To this end, consultations were made in documents of the internal system of the institution. institution, intranet, websites and Geplanes, in addition to monitoring the stages of monitoring indicators with the hospital units. As a result, the hospital achieved an improvement in indicator performance ratios from 59.04 in 2016 to 75.05 in 2017. The study found that monitoring practice promotes consolidation and maturity of results-based management.