Design de sistema de resolução de conflitos voltado a prevenir e combater o assédio moral no Tribunal de Justiça do Estado de Minas Gerais: uma abordagem prática

Abstract

This is a bibliographical and qualitative research, produced throughout the specialization course in “design of systems applied to conflict resolution and procedural management”. It is intended to attract the attention of the top leadership of the Court of Justice of the State of Minas Gerais to the fact that moral harassment is present on its premises and has been causing the illness of servers, essential actors for the proper functioning of this organ. Based on the deductive method and having the works of Marie-France Hirigoyen and Margarida Maria Silveira Barreto as a theoretical framework, the objective of this research is to develop a design for a conflict management system and present possibly effective measures in preventing and combating moral harassment at TJMG, with multidisciplinary application, involving own sectors as well as SERJUSMIG.