Aprendizagem organizacional em bibliotecas: a experiência do sistema de bibliotecas Unileste MG - SBU

Abstract

The work reports the experience carried though in UnilesteMG Library System (Sistema de Bibliotecas do Centro Universitário do Leste de Minas Gerais SBU). Based on a model of knowledge conversion presented by Nonaka and Takeuchi, this experience has been given the name of Learning Program (Programa de Aprendizagem - PA). Three basic aspects have been considered in the elaboration of this program: the human capital and its tacit knowledge, the transference of knowledge as an instrument of creation and socialization of knowledge, the development of a culture towards an organizational learning. This study presents the description of the PA, its actions, the informational resources generated to register and retrieve information and the organizational memory; and, more importantly, comments have been made on the evaluation of the program from the viewpoint of staff members pillar over which this reality is founded and in which the actions of PA are focused investigated through the four ways of knowledge conversion: socialization, externalization, combination and internalization. The results showed that the model is suitable as a management tool in libraries, in addition, it promoted the learning organizational in the SBU. The group presented an active behavior during the process of sharing, creating and spreading the knowledge and also, during the use of informational resources.