Técnicas e métodos de pesquisa de experiência do usuário (ux) para avaliação de estudo de usuários da informação

Abstract

It analyzes the main research techniques and methods in the User Experience area, with the aim of identifying their relationship and application in Information User Studies. It presents the evolutionary line and concepts of User Experience and User Study, pointing to the common objectives that permeate the areas, and the importance of considering User Experience research in planning the User Study. The methodology used presents a qualitative exploratory research of the bibliographic type, in specialized information sources on the main themes of the study: User Experience and User Study. The survey used with the bibliographic research resulted in a reference framework that presents the techniques and methods most cited in the literature for User Experience research, detailed by concept/use, advantages and limitations. The analysis of User Experience research techniques and methods makes it possible to follownew trends for data collection in the User Study and in the planning of information services.