Saúde, gestão e conflito no trabalho: o processo de acompanhamento funcional em uma equipe de saúde

Abstract

This research addresses the need to understand the problems of work in and from work and seek solutions that strengthen the protagonism of workers. It has as general objective to analyze and reorient conflict resolution practices that contribute to healthier relations, from different levels of compression that avoid the exclusive personalization of these conflicts. For that, a case study is presented involving situations of conflict and illness at work, having researcher of a health institution, and the laboratory team where she carries out her activities as the main focus. Within this broader case, we discuss the performance of the functional monitoring team of this institution. The research was based on qualitative methodology and was inspired by the theoretical-methodological Work Psychology, Ergonomic and Psychosocial Analysis of Work and the Laboratory of Change. Based on the case, models of understanding of the relations underlying the processes of management, conflicts and health / illness at work were identified. In addition, a review of the conflict mediation and case intervention practices of the institution's functional support team was proposed, redirecting its questions to a new work model capable of seeking more effective and preventive solutions.