Condições de trabalho dos motoristas de transporte coletivo urbano: o impacto da dupla atividade na saúde mental do trabalhador

Abstract

Changes in the labor market, especially in service provision impacted the work of bus drivers. Currently the bus driver is responsible for executing addition to its function,of driver the vehicle, has also the collector activity, previously performed by another worker. This dual activity leads the driver at a mental fatigue that can sometimes reach exhaustion. It may cause further emotional stress, low self-esteem, anxiety and depression. The methodology used was the Ergonomic Work Analysis, to observe the operation, the workstation characteristics and the activity carried out by drivers. Considering the data collected, reached to the diagnosis that the multiple tasks, the route variability, the driver's attention to the various actions under its responsibility, in addition to driving, makes the time provided by the company for the trip is insufficient. Therefore, initiated a delays cycle and consequently wear, anxiety and mental fatigue on work.