A importância do acolhimento como prática no atendimento dos serviços de saúde

Abstract

This paper contextualizes the reception and humanization of the Family Health Strategy as an important cross-cutting policy for the qualification and humanization of health care. The objective was to seek evidence in the scientific literature on the importance of caring for the consolidation of a culture of humanization in the Family Health Program. We tried to make a description of favorable and non-conducive to the consolidation of a culture of humanization in the Family Health Program. The study was based on evidence obtained from research literature available, especially in virtual sources on the Internet. Explores the relationships of health professionals with the user community, in view of the concepts and operation of reception and humanization. We conclude that treatment is most effective when the person is welcomed, heard and respected by health professionals. In contrast, it is also necessary to humanize the conditions of these professionals who, by the most respected institution, provide care more efficiently.