Os sistemas e práticas de informação no apoio a projetos de mudança estratégica e organizacional

Abstract

This work's aim was to investigate the role of information system andpractices, as producers of information in order to direct actions within anorganization and their use to support the creation and dissemination oforganizational knowledge, culture and organizational learning. Knowing that many theories on management science are shaped by thesystematization of enterprise's experiences, we tried inquire into toidentify an organization which was dealing with these systems andpractices, on their daily life. The choice of Banco do Nordeste do Brasil S/A as the focus of this study is related to the fact that the bank utilizes ownes a modern, dynamic and very advanced system of information, developed by the intelligence and knowledge of its working teams, that have defined the company's own identity (vision of future, mission and strategic focus) and have developed new services, based on shared knowledge by its employees, on the changing process to adapt to a new social and economical order, which our organizations are going through.The presentation of the informational system's model of Banco doNordeste do Brasil S/A was defined by information collected in theorganization, through reports and interviews with employees, andcomplemented by a detailed analysis of the information system.