O papel do gestor de serviços de saúde: revisão de literatura

Abstract

Introduction: The objective of this literature review was to identify the attributes of the manager in health services and the challenges faced in his daily life. Method: A literature search was conducted in the Regional Virtual Library (BVS) and the Capes Portal. Results: The manager is the key piece to manage, coordinate and improve the quality of the services offered. Being necessary technical, analytical, financial skills and the great challenge is to be efficient, to work with inadequate structures, transient personnel. Conclusions: Through these results it was observed that for the manager to develop a quality management it is essential to have a tactical vision associated to the clear and objective strategic planning, thus assuming the local leadership to be an agent of articulation, promotion and improvement in the offered services.