Design de sistema: uma ferramenta facilitadora na apuração da produtividade dos teletrabalhadores do Tribunal de Justiça do Estado de Minas Gerais

Abstract

This work is based on the observation of how the productivity of teleworkers of the judicial units of the first instance of the Court of Justice of the State of Minas Gerais (TJMG) is measured, with the purpose of checking if the methodology currently used guarantees an objective measurement of the performance goals. Resolution no. 973/2021, which regulated telework at TJMG, established that performance goals should be objectively measured, but did not set the criteria to be observed by managers. The lack of a tool designed to both demonstrate the completeness of the tasks done in the Electronic Judicial Process (PJe) (and other associated and auxiliary systems) and evaluate individual performance hinders the measurement, calculation and objective establishment of goals. Without common and specific methods, varied interpretations emerged regarding the appropriate way of filling in the performance reports of teleworkers. This was caused by the difficulty in establishing the comparison parameters between the activities carried out remotely and those carried out in-person. To solve the problem, we propose a system design model that enables objective and automated productivity measurement and also the setting of performance goals.