Estratégia de organização da agenda médica da Equipe Azaléia, da Unidade Básica de Saúde Parque São Bernardo: visão do colaborador

Abstract

The primary objective of this final course project is to analyze and propose improvements in the management of the medical schedule at UBS Parque São Bernardo, in the municipality of São Bernardo do Campo. The study highlights the importance of restructuring the schedule to optimize patient care, reduce absenteeism, and improve satisfaction among the registered population. The research begins by presenting the historical and socioeconomic context of the municipality and the operation of the Unified Health System (SUS) in São Bernardo do Campo, emphasizing the relevance of Primary Care as the entry point for healthcare services. The project proposes the implementation of "Advanced Access" as an intervention, including a reformulated model schedule with defined intervals for consultations and staff training to handle flexibility, maintain equity in access, and collect user satisfaction feedback. Key strategies include management engagement and approval of necessary changes. The expected outcomes include the elimination of absenteeism and improved user satisfaction, with a transition plan that gradually reduces pre-scheduled slots. Furthermore, this study suggests that action monitoring and continuous evaluation be carried out by the UBS management alongside staff to ensure effective implementation of modifications. The study concludes that restructuring the medical schedule not only facilitates access to healthcare services but also promotes a closer relationship between professionals and patients, which is essential for improving the quality of care in Primary Health Care.