Programas da qualidade em laboratórios de análises microbiológicas de alimentos: percepção dos benefícios e dificuldades na implantação

Abstract

The laboratory services are constantly developing and with this, the need for more reliable results is a constant concern. With this, there is an increase in laboratories with recognized management systems. In this way, the objective of this study was to verify the vision of laboratories of microbiological analyzes of foods of Minas Gerais in relation to the benefits and difficulties in the implantation of quality programs. This work was carried out through questionnaires sent to 14 laboratories that performed microbiological analyzes of foods in Minas Gerais. Of these, only five answered questions related to the quality and implementation of quality programs in their laboratories. The benefits observed by all the laboratories were similar, and the reliability and reliability of the results were the most important. The factor considered as difficulty, which was pointed out by the majority, was the relative acceptance of the employees in the process of implementing quality programs. It can be observed that the participating laboratories, possibly due to their experience with quality programs, did not highlight their difficulties, but rather the benefits obtained from the implementation of theseprograms, indicating a consequent improvement in quality.