Segurança do paciente nos cuidados primários: percepção de profissionais de equipes de saúde da família

Abstract

Objective: to understand the perception of the Primary Health Care Nursing team on patient safety. Method: this is an exploratory and descriptive study with a qualitative approach conducted with 22 Nursing professionals working in Primary Health Care. The data were collected through semi-structured interviews recorded and analyzed according to thematic content analysis proposed by Bardin. Results: three thematic units emerged, namely: “The meaning of patient safety”, “Contributing factors to the occurrence of errors in health care” and “Strategies for patient safety”. The Nursing team was unaware of the National Patient Safety Program, but they highlighted safe care actions and factors that lead to the occurrence of errors, in addition to recognizing the need for formal education on the subject matter and improvement of the work process and communication with the senior management. Final considerations and implications for the practice: lack of knowledge in the Nursing team indicates the need to train them on the theme to support changes in the work process with the incorporation of protocols and strategies for mitigating and preventing adverse events in Primary Care Health that guarantee more qualified and safer assistance to the user.