BPM acadêmico: mapeamento de processos e de fluxos informacionais na ECI/UFMG

Abstract

New process management models contribute to the reorganization of companies and public institutions with the aim of improving the quality of their services. This is reported by an initiative within the proposal of an extension project, in the area of organizational process management through Business Process Management (BPM) modeling, named as Academic BPM. The topics used in the theoretical foundation interact with other areas of knowledge such as project and process management, process mapping, information flow modeling, notation language. It presents the planning of the elaboration and the implementation of a business process management methodology, and the mapping of its information flows in the construction of an organizational culture of a public higher education institution management. . Continuous procedural actions were carried out by the team of the School of Information Science (ECI) of the Minas Gerais Federal University (UFMG) with a defined schedule, composed of activities that were applied successively for the specific services, focusing on the improvement of all the sectors involved. The project consists of seven phases, and the first phase of planning began in October of 2017,predicting a schedule of four years. The descriptive and process planning step is performed through interviews in each sector, which generates the description of the main processes activities and respective informational records. The results show that the procedures adopted in the methodology are adequate for the implementation of the project management and the study of the information flow of the ECI / UFMG.The team involvement with the planned activities is the major contribution to the achievement of the project goals. It is concluded that these results can be used as parameters for the process management in other academic institutions, in addition to contributing to the area of Information Science in relation to process management studies in the context of the higher public education organizations.