A transformação digital do governo federal brasileiro: analisando as recomendações dos organismos internacionais

Abstract

The fourth industrial revolution or digital revolution is causing profound changes in human life in virtually every country. In this context, states, being their own agents of change, play a fundamental role: serving the citizens who demand quality and speed in the provision of public services and creating the objective conditions for the functioning of the digital economy. Brazil, faced with the condition of being a peripheral country and being far behind in this "race", has more to gain than the high-income countries, but also has more to lose if it cannot make the changes quickly enough. However, there are major difficulties in the digital transformation of government: public services remain analogous as society pressures for digitalization. Taking advantage of the experience of developed countries, reflected in the recommendations contained in the documents produced by international organizations, seems to be the shortest route. These recommendations point to the need to bring digital transformation from government to the center of public governance, using a simple, coherent and focused structure that can produce public policies with a single view of the theme. It is also recommended that digital transformation be conducted transversally in government, ensuring the application of project management techniques and costbenefit approach in choosing the best way to implement services. The Brazilian State should be aware of the need to simplify government procurement of information technology goods and services and adopt policies that can bring the benefits of the digital economy to all through economically viable access to the Internet. Internet access is a fundamental condition for the success of the digital transformation of the federal government, and it is unacceptable to provide digital public services that cannot be used by all the citizens for whom they are intended.