A motivação de serviço público e a satisfação no trabalho: pesquisa em uma universidade federal

Abstract

Since the advent of Constitutional Amendment 19, a Public Management Administration has been implemented in the country, with this demand for qualified personnel with high levels of performance. Understanding the motivation of employees as well as satisfaction levels can help managers improve performance. This study aimed to analyze the levels of Public Service Motivation (PSM) and job satisfaction in public servants, having as target group the active employees of the Federal University of Minas Gerais. For this, a descriptive and quantitative research was carried out using the job satisfaction models (Siqueira, 2008) and the Public Service Motivation (Perry & Wise, 1990). The results indicate median levels of PSM and job satisfaction, which may indicate a need to review the institution’s HR policies. There was a significant difference between teachers and technicians in the organization in relation to motivation and satisfaction. The analysis of the global dimensions is favorable to a more detailed diagnosis of the two constructs, as the international studies in this study failed at this point, not showing a complete overview of each of the dimensions, which is the contribution of this study. By identifying different levels of motivation and satisfaction, these results can help improve the institution’s managerial and administrative functions, as well as being replicated in federal higher education institutions.