Otimização do uso de métodos autocompositivos praticados nos CEJUSCS com foco no atendimento qualificado do usuário e no aproveitamento de atos

Abstract

The present study explores issues related to self-compositional methods, in search of answers that can expand access to justice and guarantee greater speed in resolving conflicts. To this end, it presents other possible ways to resolve conflicts (multiport system), which include the use of ADR (Alternative Dispute Resolution). The relevance of this study is supported by the topicality of the topic, the lack of literature and consolidated reports available, the contribution to the systematization of fragmented information and the interdisciplinary nature, relating to Public Policy and Law. Methodologically, the approach is predominantly descriptive, aiming to deepen the understanding of the phenomenon under analysis through the connection between the theoretical model and the observed reality. The general objective of the present study is, after analyzing the contours and context of access to justice from the perspective of adopting self-compositional methods, to propose a new system design applied to conflict resolution. The proposal aims to bring the Judicial Centers (Cejuscs) and the Special Courts (Jesps) closer together, with a direct impact on the workflow of both. The new design foresees the use of acts carried out in Cejuscs (self-composition); the distribution by Cejusc of the process at Jesp in the event of a non-agreement; the summons of the defendant in the conciliation/mediation session with the beginning of the period for contestation; the application of simple language, visual law and nudges to improve institutional documents with the aim of making understanding information and communicating with the jurisdiction more simple and effective. The new approach contributes to promoting a culture of innovation, accessibility and reducing bureaucracy, in addition to promoting increased access to justice in a qualified manner. It is, therefore, an important initiative towards the realization of rights in a more fair and egalitarian society, as well as the design of public services centered on the recipient.