Acolhimento: uma prática para reorganização, qualificação e humanização da Atenção Primária à Saúde

Abstract

Primary health care is the peoples gateway to the Unified Health System, being from it that the flow through all health care sectors should be organized, which facilitates the transit within the healthcare network. Acolhimento (User embracement) appears as a device for organizing this flow and the Units same-day appointments. The aim of this work is to study the practice of User Embracement and its importance in routine of family health teams. This is a narrative review of the literature addressing the topic User Embracement through research and analysis of the productions found in the Virtual Library of the Agora educational program and Scientific Eletronic Library Online (SciELO) database, published between the years 2009 and 2011. User Embracement with risk assessment is an important device for organizing flow and same-day appointments of the Units, but it is happening rashly and automated. Therefore, it is necessary to revise User Embracement as an strategy to the organization and quality of care to associate this practice with the User Embracement with Risk Assessment in Primary Care Unities.