Modelo de avaliação de serviço de referência no setor público: um estudo nas produções científicas sobre sistemas de informação e serviços de referência

Abstract

Government institutions must meet the legal requirements for which they were created. If they fail to do so, there is a risk that their existence will be compromised or questioned. In this paper presents a model for evaluating reference services in the public sector, based on existing models for evaluating Information Systems (IS) and Reference Services (RS). As a methodological procedure, a literature review was conducted using the scientific production available on the CAPES Periodicals Portal. This is a qualitative study based on bibliographic research on the topics of "information system evaluation" and "reference service evaluation." As a result of this study, it was possible to select evaluation models for IS and reference service evaluation that can contribute to the adoption of a reference service evaluation model for public sector institutions.