Acolhimento: um olhar diferenciado sobre o atendimento na estratégia Saúde da Família

Abstract

The host is seen as a technology that enables the organization of the health work and quality of care. This study was to identify the importance of the host in the Family Health Strategy. We conducted a narrative review of the literature search of articles in the database of BIREME, SciELO and Lilacs, from 1990 to 2010. To search for articles used words were welcome, humanization and Family Health Strategy. The Home has been characterized as a soft technology needed in the service of Primary Health Care as a way of organizing health services, highlighting the humanization between user and workers, giving direction and purpose to the flow of service and support, through guidance to ensure a legal right to assistance as recommended by the National Health System concluded that the host seeks to bridge the gap between users and workers, creating bonds of harmony so as to flow with respect and with resolution, making clear the definition which is the host.