Acolhimento: uma revisão da literatura

Abstract

The host came supposed to structure the service, that is still a centralized medical one. Its intended, with the implantation to cut out or decrease the waiting lines and the everincreasing pent-up demand, and then improve the satisfaction of the user and the health team. Hosting is making an intelligent listening to the user, offering some care, respect, and specially a resolution of their problems. The host is not a waiting room, a reception, its the act of listening to the patient, answering his/her questions, supporting him/her at all points of attention. The access to the Basic Unit of Health (Unidade Básica de Saúde UBS) is fundamental. Without access there is no hosting. The state is supposed to ensure to the user an easy access to the Health Units, safely and comfortably to all, as well as skilled workers and advanced technology. The professional must be valued in this function of hosting the user through professional recognition, training and better salaries, once the hosting generates professional wasting and fatigue throughout the whole day-by-day work.