Sistemas de controle gerencial e desempenho econômico-financeiro: estudo de caso da Coomotaxi LTDA

Abstract

This study is the result of a research on the implantation of a system of managemental control in Coomotaxi LTDA.The study had the objectives to determine whether the implantation of a management control system changes the economic / financial performance in Coomotaxi LTDA, assess whether there was improvement in the agility of the service Coomotaxi; determine the integration between the administrative and financial sectors and assess whether there was improvement in member satisfaction.We conducted a Case Study based on a comprehensive identification and analysis of previous studies and information available from secondary sources to prepare a pre- diagnosis of the economic / financial Coomotaxi LTDA. Reviewed this document, we identified needs for additional information. They were obtained by direct interviews with 100 key authors of the cooperative. Given the pre-diagnosis, it was revised generating elements to produce a final diagnosis, an evaluation summary and a set of proposals for further improvement.lt was concluded that the deployment of the optimized use of resources, improved the security of information collected and provided greater flexibility in attendance, so the implementation of management control system effected by the Smarts positively affected the economic performance of financially Coomotaxi LTDA