A tecnologia da informação aplicada à saúde: os impactos na unidade SAMU - Betim

Abstract

This work is the analysis of the implementation of an Information and Communication Technology (TICs) system in the health service for urgent and emergency care at the pre-hospital context. Based on the bibliographic review and fieldwork, the challenges faced by professionals from the Serviço de Atendimento Móvel de Urgência (Mobile Emergency Care Service, SAMU) are highlighted in the quest to ensure agile and qualified service in all their area of coverage. The experience took place at the city of Betim, located in the metropolitan region of Belo Horizonte. The methodological option was for the triangulation between the techniques of participant observation, bibliographic review and documentary analysis. From the analysis of the information and with testing of the resource under study, it can be concluded that the system represents a good proposal in improving communication, presenting good acceptance, effectiveness and efficiency, being, therefore, indispensable and necessary, which does not exclude the need for some adjustments to be made so that the final result is satisfactory. It is also demonstrated, in a practical and situated way, the importance of Information and Communication Technologies in health care, as well as the possibility of productive partnerships between the public and private sectors to serving the population.