Projeto de intervenção para conciliar a demanda espontânea à demanda programada no atendimento ao usuário da Unidade Básica de Saúde Esperança, Município de Ribeirão das Neves, Minas Gerais

Abstract

One of the biggest challenges faced in Primary Care is to be able to reconcile the service to spontaneous and programmed demand so that the service to each patient is more efficient. The objective of this project is to propose an intervention project to adequately reconcile the spontaneous demand with the programmed demand, leading to a proper attention to the user. It is a proposal to adapt the care to the reality in the Basic Health Unit Esperança, located in Ribeirão das Neves, MG, following the guidelines of the Family Health Strategy; organization of the Unit's schedule and a health education work with the population. For the accomplishment of this study, the reality of the Basic Health Unit and its area was initially described, followed by a survey of the problems for the elaboration of the intervention project. A bibliographic study on the subject was also carried out. The stages of the project were: design of the operations with the creation of the project and description of the results and expected products. The implementation of this project will be with the agreement between users and staff, to reach a common goal that is the improvement of quality in health care in this Family Health Strategy.