Usability in telehealth systems for non-communicable diseases attention in primary care, from the Covid-19 pandemic onwards: a systematic review

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dc.creatorRoberta Lins Gonçalves
dc.creatorWagner Meira Junior
dc.creatorJames Batchelor
dc.creatorAntônio Luiz Pinho Ribeiro
dc.creatorAdriana Silvina Pagano
dc.creatorZilma Silveira Nogueira Reis
dc.creatorKen Brackstone
dc.creatorTaina Costa Pereira Lopes
dc.creatorSarah Almeida Cordeiro
dc.creatorJulia Macedo Nunes
dc.creatorSeth Kwaku Afagbedzi
dc.creatorMichael Head
dc.date.accessioned2024-03-14T22:36:55Z
dc.date.accessioned2025-09-08T23:28:11Z
dc.date.available2024-03-14T22:36:55Z
dc.date.issued2022-12-10
dc.format.mimetypepdf
dc.identifier.doihttps://doi.org/10.2196/44209
dc.identifier.issn1438-8871
dc.identifier.urihttps://hdl.handle.net/1843/65888
dc.languageeng
dc.publisherUniversidade Federal de Minas Gerais
dc.relation.ispartofJournal of Medical Internet Research
dc.rightsAcesso Aberto
dc.subjectCuidados médicos
dc.subjectTelemática médica
dc.subjectTelecomunicação em medicina
dc.subjectCuidados Primários de Saúde
dc.subject.otherHealth care professional
dc.subject.otherTelehealth
dc.subject.otherNoncommunicable disease
dc.subject.otherUsability
dc.subject.otherCOVID-19 pandemic
dc.subject.otherCOVID-19
dc.titleUsability in telehealth systems for non-communicable diseases attention in primary care, from the Covid-19 pandemic onwards: a systematic review
dc.typeArtigo de periódico
local.citation.epage20
local.citation.spage1
local.citation.volume25
local.description.resumoBackground: During the COVID-19 pandemic, telehealth was expanded without the opportunity to extensively evaluate the adopted technology’s usability. Objective: We aimed to synthesize evidence on health professionals’ perceptions regarding the usability of telehealth systems in the primary care of individuals with noncommunicable diseases (NCDs; hypertension and diabetes) from the COVID-19 pandemic onward. Methods: A systematic review was performed of clinical trials, prospective cohort studies, retrospective observational studies, and studies that used qualitative data collection and analysis methods published in English, Spanish, and Portuguese from March 2020 onward. The databases queried were MEDLINE, Embase, BIREME, IEEE Xplore, BVS, Google Scholar, and grey literature. Studies involving health professionals who used telehealth systems in primary care and managed patients with NCDs from the COVID-19 pandemic onward were considered eligible. Titles, abstracts, and full texts were reviewed. Data were extracted to provide a narrative qualitative evidence synthesis of the included articles. The risk of bias and methodological quality of the included studies were analyzed. The primary outcome was the usability of telehealth systems, while the secondary outcomes were satisfaction and the contexts in which the telehealth system was used. Results: We included 11 of 417 retrieved studies, which had data from 248 health care professionals. These health care professionals were mostly doctors and nurses with prior experience in telehealth in high- and middle-income countries. Overall, 9 studies (82%) were qualitative studies and 2 (18%) were quasiexperimental or multisite trial studies. Moreover, 7 studies (64%) addressed diabetes, 1 (9%) addressed diabetes and hypertension, and 3 (27%) addressed chronic diseases. Most studies used a survey to assess usability. With a moderate confidence level, we concluded that health professionals considered the usability of telehealth systems to be good and felt comfortable and satisfied. Patients felt satisfied using telehealth. The most important predictor for using digital health technologies was ease of use. The main barriers were technological challenges, connectivity issues, low computer literacy, inability to perform complete physical examination, and lack of training. Although the usability of telehealth systems was considered good, there is a need for research that investigates factors that may influence the perceptions of telehealth usability, such as differences between private and public services; differences in the level of experience of professionals, including professional experience and experience with digital tools; and differences in gender, age groups, occupations, and settings. Conclusions: The COVID-19 pandemic has generated incredible demand for virtual care. Professionals’ favorable perceptions of the usability of telehealth indicate that it can facilitate access to quality care. Although there are still challenges to telehealth, more than infrastructure challenges, the most reported challenges were related to empowering people for digital health.
local.identifier.orcidhttps://orcid.org/0000-0003-4976-0716
local.identifier.orcidhttps://orcid.org/0000-0002-3150-3503
local.identifier.orcidhttps://orcid.org/0000-0001-6374-9295
local.identifier.orcidhttps://orcid.org/0000-0002-6882-3260
local.identifier.orcidhttps://orcid.org/0000-0002-2867-7027
local.identifier.orcidhttps://orcid.org/0000-0003-4520-961X
local.identifier.orcidhttps://orcid.org/0000-0003-2555-7190
local.identifier.orcidhttps://orcid.org/0000-0002-4566-8296
local.identifier.orcidhttps://orcid.org/0000-0003-1189-0531
local.identifier.orcidhttps://orcid.org/0000-0002-2614-2723
local.identifier.orcidhttps://orcid.org/0000-0002-5307-552X
local.identifier.orcidhttps://orcid.org/0000-0002-0364-3584
local.publisher.countryBrasil
local.publisher.departmentFALE - FACULDADE DE LETRAS
local.publisher.departmentICX - DEPARTAMENTO DE CIÊNCIA DA COMPUTAÇÃO
local.publisher.departmentMED - DEPARTAMENTO DE GINECOLOGIA OBSTETRÍCIA
local.publisher.initialsUFMG

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