Construção de um protocolo de acolhimento para Unidade de Saúde da Família de Pingo D'água, Minas Gerais

Abstract

Nowadays in the context of the Family Health Strategy (FHS), the host is an important device for the humanization of health care. Thus, the objective was to draft a protocol to host the Unit of the Family Health Pingo DÁgua. The study was based on a narrative review, and data were collected from books, print journals, databases of Google and papers found through electronic consultation of materials published in the last ten years in the Virtual Health Library. We also used secondary data collected by the Family Health Teams in the period January 2010 to March 2011. Results show the benefits of using the protocol of care in the work process of the Health Team Pingo DÁgua. We conclude that the host is a powerful body to the service organization as it goes against the principles of the Unified Health System (SUS), and a protocol to effect the same can greatly contribute to the quality of care users.