Gestão da informação como suporte para a caracterização das solicitações de auxílios socioeconômicos na assistência estudantil do Instituto Federal de Minas Gerais (IFMG)

Abstract

Introduction:The considerable volume of data produced and consumed by modern organizations, including those in the public sector, makes the process of recovering information capable of contributing to decision-making-situations. Information Management (IM) is inserted in this context by providing organizations with the means to structure the control of their information flow sand make the information obtained by individuals meet organizational demands. This article aims to present a real case of how a structured environment based on the precepts of IM acts as a support for the information recovery with strategic value for the managers of a public teaching institution. Method: A case study was conducted in the Student Assistance sector of the Federal Institute of Minas Gerais (IFMG) in order to explore real data from requests for socioeconomic aid made by under graduate students and, thus, promote the characterization of such records. Results: The structuring of the IFMG environment facilitated the retrieval of the necessary data so that the profile of the requests for assistance and the candidates involved was constructed and presented in various formats. Conclusions: The profile resulting from this work has the ability to serve as supportin the institution’s planning and decision-making that involve the improvement of policies and practices of Student Assistance at IFMG