Complexo hospitalar de urgência do estado de Minas Gerais: relato de caso de sua implantação

Abstract

Health in Brazil is constitutionally recognized as a right for all and a duty of the State to be guaranteed through actions and services provided by the Unified Health System (SUS). However, to realize this right, it is extremely necessary for the Public Administration to act efficiently and rationally. With this in mind, this paper aims to discuss the planning, implementation and unification of the three emergency hospitals of the Fhemig Network, in Complexo Hospitalar de Urgência. In addition to the Business Process Model and Notation (BPMN) methodology used to model administrative processes, there is also a literature review of the main legislation, administrative acts and theoretical references that cover the topic, as well as exploratory research through a case study. It was concluded that, after the execution of the Project and the unification of Hospital João XXIII, Hospital Infantil João Paulo II and Hospital Maria Amélia Lins, the services that previously existed in triplicate in the three hospitals started to be managed and centralized in a single hospital , providing organizational and procedural improvements.